Frequently Asked Questions

Q: Does your store have a physical location?

A: Our store is proud to serve you entirely online. We do not operate👟 1. Do you offer free shipping?

Yes! We offer FREE shipping anywhere in South Africa on all orders — no minimum spend required.

⏱️ 2. How long will my order take to arrive?Orders are processed within 1–2 business days, and delivery usually takes 2–5 business days depending on your location.

You’ll receive a tracking link once your order is shipped.

🚚 3. How can I track my order?

Once your order has been dispatched, you’ll receive an email or SMS with a tracking number.

You can use that number to track your parcel on our courier’s website or contact us for help...

🔁 4. Can I return or exchange my order?

Absolutely. You can return or exchange your order within 7 days of receiving it, as long as it’s unworn and in its original packaging.

Just email support@stryd.co.za

 with your order number to start the process5. What payment methods do you accept?

We accept Debit/Credit Cards, Instant EFT, PayFast, and PayFlex (where available).

All payments are 100% secure.Can I cancel my order after placing it?

If your order hasn’t been shipped yet, contact us immediately — we’ll do our best to cancel or adjust it before dispatch..

📦 7. What happens if my order arrives damaged or incorrect?

No stress — contact us within 48 hours of delivery with photos of the issue.

We’ll arrange a free replacement or exchange..

📍 8. Do you have a physical store?

Not yet — STRYD is an online sneaker and streetwear brand based in South Africa.

We deliver nationwide straight to your door..

🖤 9. How can I contact you?

Email: support@stryd.co.za

WhatsApp: 082 962 6978

Instagram: @stryd.sa